Terms of Service
This Terms of Service ("Terms") is a legal agreement between you (“you” or “your”) and iDreamSky Holdings (HK) Limited ("iDreamSky", "we", or "us") along with its partners, and governs the use by "you" of iDreamSky’s games and any related services, such as websites, forums, desktop applications, mobile applications, web-based applications (collectively, the "Game(s)").
The Terms apply to you if you are a user of our Games anywhere in the world, except that: (i) you are in the People's Republic of China (regardless of nationality), (ii) you are a citizen of the People’s Republic of China (regardless of where you get access to our Games), or (iii) you are a Chinese-incorporated company (regardless of where you get access to our Games), in which cases you are subject to the Terms of Service for PRC users in your use of our Games.
IMPORTANT NOTE: ARBITRATION, CLASS ACTIONS, REFUNDS. When you agree to the Terms, you acknowledge and agree that: (i) any dispute arising hereof between you and us shall be resolved through binding, individual arbitration rather than in court, with a waiver of rights by you to bring a class action against us; and (ii) unless otherwise stated herein and to the extent allowed by law, all purchases are non-refundable. Please carefully read Sections 11 and 17 below for details. AND PLEASE MAKE SURE YOU HAVE CAREFULLY READ AND FULLY UNDERSTOOD OTHER CLAUSES CONCERN IMPORTANT ASPECTS OF THE TERMS, WHICH ARE ALSO HIGHLIGHTED IN BOLD FONT TO DRAW YOUR ATTENTION.
IF YOU DO NOT AGREE TO THE TERMS, DO NOT PURCHASE, DOWNLOAD, INSTALL, USE THE GAMES. BY ACCESSING OUR GAMES YOU AGREE TO THE TERMS.
1.Introduction
The Games are owned and operated by iDreamSky and/or its partners. iDreamSky does not guarantee the continuation of the Games. Access to the Games requires an account. iDreamSky is dedicated to protecting your privacy and takes all necessary and reasonable steps towards protecting your information. For information regarding our security standards, please refer to the Privacy Policy.
Where we consider that any changes to these Terms are reasonably material, we will (where reasonably practicable) notify you (via our website, direct communication to you, or other means), prior to the change becoming effective. By continuing to use our Games after we make any changes to these Terms or our Games, with or without notice from us, you are agreeing to be bound by these revised Terms.
2.Definition of the Terms
"User Content" is any data you upload or transmit on or through the Games, including profiles and in-game communications. We advise all users to be wary of the accuracy or legitimacy of User Content. More information regarding User Content can be found in Section 5.
"termination" or "suspension" refers to any mute, temporary ban, or permanent ban of an account or a character, which whill result in user's inability to access and use some or all features of the Games. iDreamSky may limit, temporarily suspend, or permanently terminate your account or access to the Games or modify or remove any content in the Games in its sole discretion, and iDreamSky is under no obligation to compensate you for any losses or damages in this connection. More information about termination is available in Sections 3 & 8.
"Virtual Currency" is defined as any in-game currency used to purchase In-game Items from iDreamSky or its partners. More information regarding Virtual Currency, pricing, and applicability can be found in Sections 4 & 11.
"In-game Items" includes any skins, props, gears, digital cards, experience boosts, effects, other customizations for your in-game characters, other such digital add-on items for enhancement of performance and extra game-related services that you can obtain through in-game awards or in-game purchases. More information regarding In-game Items, pricing, and applicability can be found in Sections 4 & 11.
3.License and Account
In order to access and use the Games, you are required to register an account. By creating an account, you acknowledge that we are granting you a personal, revocable, non-assignable, non-sublicensable, non-transferable, non-exclusive, non-commercial and limited license to (i) download and install the Games on the device compatible with the Games, (ii) access and use the Games as we provided for your personal entertainment purpose, subject to the limitations of the Terms. The license commences on the date that you accept these Terms and install or otherwise use our Games. The license ends at the earlier of your disposal of the Games or our termination of the license in accordance with the Terms. We and our licensors reserve all rights with respect to the Games not granted to you in the Terms.
To create a Game account and access our Games, you must be at least the minimum age for consenting to personal data collection under the law in your jurisdiction, otherwise your parent or legal guardian must review and accept the Terms on your behalf. If you are a parent or legal guardian and you provide your consent to your child's access and use of our Games, which may be verified by additional actions as required during account registration, you agree to take responsibility for the acts of your child when using the Games and be bound by the Terms in respect of your child's access and use of our services and/or anything accessible or available on our Games.
You must comply with the laws in your jurisdiction. If any laws applicable to you restrict or prohibit you from using our Games, you must comply with those legal restrictions or, if applicable, stop accessing and using our Games. We may also impose restrictions on your access to the Games based on your IP address.
When creating an account, you must choose a username. This username cannot infringe on the rights of any third party, impersonate or imply another persona, be illegal, offensive, racist, obscene, unlawful, or be deemed in any way inappropriate. We, in our sole discretion, reserve the right to review your username and its appropriateness. Multiple accounts are acceptable, however this should not be used to abuse, exploit, or take advantage of any in-game event, bug, or game interaction. We have sole discretion with respect to identifying any username or account abuse.
At the time of account creation, you may be required to set a password. Your password should be treated with care and should be kept confidential. You should choose a password which is difficult to guess and should be updated regularly. You should not follow any instructions to input your password except when entering your account information to log into the Games.
By creating an account, you are able to log onto and participate in our forums. On the forums, you are given the ability to upload a picture, write a profile, and/or create a signature. All forum account information, regardless of location, shall not be unlawful, threatening, abusive, defamatory, obscene, or racially, ethnically, or otherwise offensive. Exercise caution when updating your forum profile as this information is accessible to other forum users.
You agree that you will make necessary efforts to protect your account information and keep it confidential without sharing your account with anyone, and will notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur under your account, whether or not you are aware of.
We reserve the right to limit, temporarily suspend, or permanently terminate your access to the Games and your use of Game account without notice to you, if you are in violation of the Terms. You acknowledge that you are not entitled to a refund, in whole or in part, for anything in connection with the terminated Game account, and we are under no obligation to compensate you for any losses or damages in this connection.
4.Unauthorized Trades/Transactions
You acknowledge and agree that you have no ownership or other proprietary interests in any account stored or hosted in an iDreamSky system, including without limitation your iDreamSky account or any Game account, while all rights in and to such accounts are and will always be owned by and inured to the benefit of iDreamSky. And you further acknowledge and agree that iDreamSky owns, has been licensed, or otherwise has rights to all of the content that is contained in the Games, while you have no right or title in or to any such content, including without limitation the virtual goods or currency appearing or originating in the Games, or any other attributes associated with your iDreamSky account or any Game account.
Virtual Currency and In-game Items are non-transferable and any purchases made in any one of the Games are only for use in that relevant Game. iDreamSky does not recognize any sale or trade of In-game Items, Virtual Currency and/or account, nor does iDreamSky recognize any purported transfers of virtual property executed outside of the Games, or the purported transfers in the real world of anything that is contained or originates in the Games. Accordingly, you may not：
(i) purchase, sell, resell, gift, lease, rent, trade, license, distribute or otherwise transfer (collectively, "Transfer") any In-game Items, Virtual Currency or account;
(ii) offer to Transfer any In-game Items, Virtual Currency or account, or encourage others to do so;
(iii) sell In-game Items or Virtual Currency for real currency;
(iv) exchange In-game Items or Virtual Currency for value outside of the Games or for the purchase of tangible or physical products or other services; or
(v) participate in or operate so-called secondary markets for In-game Items, Virtual Currency, or account.
(collectively, "Unauthorized Transfer")
Furthermore, any of the foregoing Unauthorized Transfer attempt shall be null and void, and iDreamSky does not recognize or provide services to enable such Unauthorized Transfer. Any aforementioned transactions for the Unauthorized Transfer shall be at your own risk and you shall be solely responsible for any liabilities resulting from the same. In the event that you carry out any of the aforementioned transactions, you hereby acknowledge that iDreamSky has no involvement therein whatsoever and shall in no event be liable for such actions. You further acknowledge that iDreamSky has warned you against carrying out the above-mentioned transactions.
5.User Content and User Conduct
The Games of iDreamSky enables users to interact online, display and communicate information and content chosen by those users, and that users likewise can alter the service environment on a real-time basis. iDreamSky does not control or endorse the content of communications between users, or users' interactions with each other in the Games. You shall be solely liable for any of your actions or inactions, User Content you generated in the Games. You agree not to upload, publish, submit or transmit any User Content, or otherwise engage in any behavior that:
(i) breaches the Terms;
(ii) is of a criminal or unlawful nature, or violates any applicable laws or requirements of any appropriate regulatory authority, or would give rise to civil liability;
(iii) infringes the intellectual property rights, rights of privacy or publicity, or other proprietary rights of iDreamSky or any third party;
(iv) promotes or encourages drug-trafficking, money-laundering, terrorism, theft, fraud, gambling, or incites violence, sadism, cruelty, bigotry, racial or religious hatred, intimidation, discrimination, harassment or disrespect to any individual or group, or contains any content or language which, in the sole and absolute discretion of iDreamSky, is deemed to be obscene, pornographic, vulgar, paedophilic, libelous, defamatory, bullying, threatening, offensive, disparaging, invasive of privacy or publicity rights, abusive, or otherwise objectionable or illegal; or if it contains any deliberate misspellings or alternative spellings to circumvent the content and language restrictions;
(v) points to content deemed by iDreamSky to be inappropriate, including without limitation, any website links or URLs directed to other commercial products or service, or any website links or URLs to any materials (including software and other information) that would allow others to inappropriately access software or websites;
(vi) is the subject of a complaint，or disruptive to the Games, its users and community;
(vii) is harmful to minors;
(viii) is fraudulent, false, misleading, deceptive, or masks your identity for the purpose of posing as any other user, iDreamSky staff, or government official; and/or
(ix) contains malicious software or is of a malicious nature, including but not limited to viruses, Trojans, key loggers, or any program that could harm (or is designed to harm) other users' computers or the Games.
You agree to not only adhere to the above standards, but also to refrain from encouraging, enabling, or otherwise assisting other users to post or submit User Content, or commit any conduct that does not comply with the Terms or applicable law.
By using the Games, you grant iDreamSky a perpetual, worldwide, non-exclusive, royalty-free right to use, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly perform, publicly display, and distribute such User Content. Notwithstanding anything previously outlined, iDreamSky does not necessarily monitor any User Content in the Games. You acknowledge that iDreamSky does not guarantee and is not responsible or liable for the quality, safety, legality, truthfulness, or accuracy of any such User Content or user conduct nor any identity information about such user.
6.Abuse and Harassment
You shall not harass, demean, abuse, or spam any user or iDreamSky staff in any way like, (i) sending junk messages, (ii) talking gibberish, swearing, and anything related to slander, racism, impersonation, intimidation, scam, cheating, or (iii) involving in any other activity iDreamSky, in its sole discretion, deems inappropriate.
iDreamSky is not liable for any loss or damage resulting from or associated with any false claims, inaccurate information, or otherwise questionable actions taken by any user. iDreamSky does not monitor offline interaction among its users. You hereby acknowledge that any contact by you with any other user outside of the Games, i.e. in the real world, is at your own risk without any involvement of iDreamSky and you are solely responsible for any consequences resulting therefrom.
7.Cheating and Hacking
You are not permitted under any circumstance or for any reason to cheat or utilize third party applications or code in order to gain unfair advantages in, or acquire Virtual Currency or items from, any of our Games. You agree not to design, disseminate, or use any third party programs designed to change any Games offered by us, or assist in the design of a third party program that changes any Games offered by us. You will be responsible for any damages to iDreamSky resulting from any of your use, dissemination, or design of such programs.
You agree not to:
(i) copy, reproduce, distribute, display, mirror, frame, reverse-engineer, decompile, derive source code from, modify, adapt, translate, datamine, disassemble, or make derivative works based upon any of the Games or any content contained in the Games, or use them in any way alike or not expressly authorized in the Terms;
(ii) remove, disable, circumvent, or modify any technological measure we implement to protect the Games or any of their associated intellectual property;
(iii) attempt to probe, scan or test the vulnerability or breach any security or authentication measures in the Games, or exploit any cheats or errors you are aware of in the Games;
(iv) attempt to access any other users' account, or interfere with, attempt to interfere with, the access of any user, host or network, including but not limited to, sending a virus, overloading, flooding, spamming, or mail-bombing the Games or any of its users;
(v) misuse any of our customer service facilities;
(vi) deliberately enter false information into any of the forums on the Games, or use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Games or for any other purpose;
(vii) encourage or attempt to trick other users into breaking our rules;
(viii) create, develop, distribute, or use any cheats, add-ons, plugins, automation software (bots), hacks, mods or any other unauthorized third-party programs that (a) modify any part of the Games, (b) intercept, emulate, redirect any communication with respect to the Games, (c) collect information about the Games or other users without express permission, (d) interfere with the gameplay; (e) gain advantage in any online or other game modes or otherwise;
(ix) exploit the Game or any of its parts for a commercial purpose, or for the benefit of any third party, including without limitation: (a) committing any Unauthorized Transfer, (b) performing in-game services in exchange for payment outside the Games, e.g., power-leveling; or (c) performing advertising or solicitations for a third party;
(x) use the Games in any way that would affect us or the Games adversely or do harm to the users' experience of any features of the Games; or
(xi) encourage, incite, enable or facilitate anyone else to do any of the foregoing.
8.Modification and Termination
Without notice to you, we may update the Games at our sole discretion, and you may install the patches, updates, or upgrades in order to continually use the Games. Upon each update, we may modify, replace, or suspend, discontinue, limit your access to any content or any part of the Games, including but not limited to characters, maps, props, skins, equipments, settings, effects. You acknowledge that your character data, game progress, game customization or other game-related data may cease to be available to you from then on, and you agree that any of the foregoing does not entitle you of a refund.
We may update this Terms at our time of need. You need to provide your consent to the updated Terms to continually use the Games. By continuing to use our Games after any changes to the Terms, with or without notice from us, you are agreeing to the updated Terms.
To the fullest extent consistent with applicable law, we may decide, in good faith, to terminate the provision of our Games to similarly situated users generally and delete the Game accounts. We will notify you of such termination in advance. You may consume the Virtual Currency and In-game Items in your Game account in a timely manner. You acknowledge that you are not entitled to a refund, in whole or in part, for anything (e.g., Virtual Currency, In-game Items) in your Game account due to such termination, and we are under no obligation to compensate you for any losses or damages in this connection.
9.Interruption
iDreamSky takes every necessary precaution to ensure the stability of the Games. However, they are subject to scheduled and unscheduled maintenance and there may be incidents that might result in loss of server data. Server data is solely owned by iDreamSky and you acknowledge that you will not hold iDreamSky liable for any such loss of data. We perform maintenance in good faith in order to preserve the quality and stability of the Games and to improve, fix, or otherwise maintain the Games. Such maintenance may interfere with gameplay and the availability of the Games.
In the case of announced or unannounced down-time of the Games, iDreamSky is not responsible for disruptions relating to timed Games events, purchases, subscriptions, Virtual Currency, or anything relating to, or deriving in, the Games. You understand that you will not be entitled to any refunds of fees or other compensation for any interruptions in the Games.
You may make sure that your device, system and any other necessary equipment meet the requirements for the Games. iDreamSky does not guarantee the compatibility of your mobile device, computer or software with any of the Games, nor is iDreamSky responsible for any interruption or loss of data on your mobile device or computer resulting from incompatible systems with the Games.
10.Advertising in the Games
If you download and/or play the Games, you may receive advertising messages that appear within and around the game environments. If you do not wish to receive advertising messages, you can change the settings in the Games.
The advertising in the Games generated by third parties does not constitute an endorsement by iDreamSky, or its subsidiaries and affiliates, of the opinions or views expressed by these third party websites or advertisers. iDreamSky explicitly disclaims any responsibility for the accuracy, availability, completeness, or quality of the content contained on such sites. Further, iDreamSky is not responsible for the quality or delivery of the products offered by, accessed through, obtained by, or advertised in such advertisements, including the third party websites linked therein. As such, neither iDreamSky nor its subsidiaries and affiliates are responsible for any errors or omissions, or for the consequences resulting from the use of such information contained in such advertisements, including the third party websites linked therein.
11.Pricing and Payment
iDreamSky offers Virtual Currency for purchasing In-game Items and/or Games through a variety of different payment processing methods. Before you purchase Virtual Currency or In-game Items from iDreamSky through its payment partners, you will be asked to confirm that the purchase that you intend to make is correct. In the event of an incorrect credit, please immediately notify us.
There may be limits on the purchases you make in the Games as shown or specified in the Games, which may includes, a maximum balance that may be credited to your Game account, a maximum amount you may spend to purchase at a given time, or a maximum number of transactions you may make per day.
We reserve the right, in our sole discretion and without notice to you, to change the payment methods, in-game value of Virtual Currency or In-game Items, amount of Virtual Currency needed to purchase In-game Items, or remove In-game Items that can be obtained with Virtual Currency.
All purchases made in the Games are final and non-refundable: we do not provide cash refunds or credits for Virtual Currency or In-game Items purchases. You hereby waive your right to withdraw your agreement on any purchase you made except where such withdrawal right cannot be waived by contract according to the law in your jurisdiction.
We reserve the right to delete, restrict access to, or reduce the value of Virtual Currency and In-game Items if:
(i) there is evidence of breaching our policies on Virtual Currency or In-game Items;
(ii) the Virtual Currency or In-game Items have been credited due to an error; or
(iii) a purchase was made illegally, illegitimately, or there was a chargeback.
12.Intellectual Property Rights
The Games and its content are owned and operated by iDreamSky and its partners. All content, including the forums, and/or the Games offered are solely owned by iDreamSky and its partners and protected by copyright, trademark, patent, and other intellectual property laws and regulations and other applicable laws and regulations. You acknowledge that you have no claims on, interest in, or license to copy, reproduce, distribute, or otherwise exploit for any commercial purpose the Games.
All data (except your name, ID card number and other personal information) produced and then saved in iDreamSky’s servers, including but not limited to your accounts, characters, levels, ranking and virtual items data (such as Virtual Currency and In-game Items) are indivisible portions of the Games and shall be owned and managed by iDreamSky and its partners. iDreamSky and its partners reserve and retain all rights to display the data in the Games, including but not limited to display your in-game data (such as power, level, arena rank, etc.) in the ranking list.
13.Indemnification
You agree to indemnify, defend, and hold harmless iDreamSky, its affiliates, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Games from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of the Terms by you. iDreamSky reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with iDreamSky in asserting any available defenses.
14.Disclaimer
To the maximum extent permitted by law, our Games are provided "as is" and without warranties of any kind, either express or implied. When permitted by law, iDreamSky disclaims all warranties, express or implied, including but not limited to implied warranties of quality, accuracy, timeliness, completeness, merchantability, and fitness for a particular purpose. iDreamSky does not warrant that the functions contained in the Games will be uninterrupted or error-free, that defects will be corrected, or that the Games or the server that makes it available are free of viruses or other harmful components. iDreamSky does not warrant or make any representations regarding the use or the results of the use of the materials in the Games in terms of their correctness, accuracy, reliability, or otherwise.
15.Liability for Our Games
When permitted by law, under no circumstances, including, but not limited to, negligence or otherwise shall iDreamSky be liable for any loss of profits, loss of data, or any indirect, incidental, punitive, exemplary, special or consequential damages that result from the use of, or the inability to use, the Games, even if iDreamSky has been advised of the possibility of such damages. In no event shall iDreamSky's total liability to you for all damages, losses, and causes of action (whether in contract, tort including, but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing the Games.
16.Force Majeure
Notwithstanding anything else contained in these Terms, we are not liable for any delay in or failure to comply with the Terms if the delay or failure is caused by circumstances beyond our reasonable control, including without limitation, hacking, fire, flood, act of God, strikes, lock outs, stoppage of work, trade disputes or any act of war or terrorism.
17.Governing Law and Dispute Resolution
The Terms and all matters or disputes arising out of or relating to the Terms or the Games shall be governed by, construed, and enforced in accordance with the laws of Hong Kong (without regard to any principles of conflicts of laws). Any disputes or claims arising out of or relating to the Terms or the Games shall be exclusively referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre ("HKIAC") in accordance with the Arbitration Rules of the HKIAC for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Hong Kong. The tribunal shall consist of three (3) arbitrators. The language of the arbitration shall be English. Notwithstanding the foregoing, we may institute a proceeding for equitable relief in any court of competent jurisdiction.
Subject to the foregoing, any action brought by you, including without limitation arbitration, will proceed solely on an individual basis without the right for any claim to be adjudicated on a class action basis or on any basis involving claims brought in a purported representative capacity on behalf of others.
18.Miscellaneous
To the maximum extent permitted by applicable laws, we may send rules, notifications, prompts, or other information pertaining to the use of the Games (collectively, "Notice") to users through one or more of the following, including but not limited to notice or announcement within the Games or on our official websites, mobile phone messages, email, or other contact information you provided to us. Once such Notice has been delivered or sent in any way mentioned above, it shall be deemed to have been served to you and have a binding effect on you.
The Terms govern the relationship between iDreamSky and you and can only be changed in writing, nor do the Terms create any third party beneficiary rights. If you do not comply with the Terms, and we don't take action immediately, all our rights under the Terms are nevertheless expressly reserved. We may take action in the future. The invalidity or unenforceability of any part of the Terms shall not affect the validity or enforceability of any other part hereof. If any part of the Terms is, for any reason, determined to be invalid or unenforceable, there shall be deemed to be such minor changes (and only such minor changes) as are necessary to make it valid and enforceable.
If you have any questions, comments and requests regarding the Terms and our Games, or wish to report any abuse, harassment, or inappropriate conduct within the Games, please contact us at [email address].
Privacy Policy
iDreamSky Holdings (HK) Limited ("iDreamSky", "we", or "us") is strongly committed to protecting the privacy of users("you" or "your") of its games and any related services, such as websites, forums and mobile applications (collectively, the "Service(s)" or "Game(s)"). iDreamSky may collect your information when you use our Services. iDreamSky has developed this Privacy Policy to help you understand how iDreamSky collects, uses, shares, discloses, transfers and stores, any information iDreamSky may collect from you and/or your device, as well as the methods that you could access to, control and protect your information. Your use of our Services is also subject to our Terms of Service. This Privacy Policy is incorporated into and forms part of the Terms of Service that you have agreed to in order to use our Services and is a legally binding agreement between you and iDreamSky. By using the Services you agree to this Privacy Policy as well as the Terms of Service. If you change your mind in the future, you may withdraw your consent to use of your personal information in accordance with this Privacy Policy. If you have any comments, questions or complaints regarding the processing of your personal information, you can contact us in accordance with this Privacy Policy.
We take the protection of children very seriously. If you are a child under the age of 18, or in the case of a region where the minimum age for processing personal information differs, such different age (hereinafter referred to as “Child” or “Children”), you should obtain the consent of your parents or legal guardians to your use of our Services and this Privacy Policy. You and your parents or legal guardians should read Section 13 of this Privacy Policy carefully.
1.Definitions of the Terms
"Information" includes Personal Information, Non-Personal Information.
"Personal Information" means any information or combination of information that relates to you, and can be used to identify, contact or locate you, such as your name, e-mail address, Device ID, mailing address and phone number, etc. Information that combined Personal Information with Non-Personal Information is regarded as Personal Information.
"Non-Personal Information" means any information that relates to you but from which it is not practicable to directly or indirectly identify you, including Personal Information in aggregated, anonymised or pseudonymised form.
"Financial Information" means information relating to payments and billing (e.g., real name, account information, billing address) provided by you.
"Shared Information" is information about you or relating to you that is voluntarily shared by you on our Services.
“process” means any operation or set of operations which is performed on Personal Information or on sets of Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
2.What Information Do We Collect?
Information You Give To Us
We receive and store any information you give to us, such as when you:
• download, update and play our Games or are involved in our special events (for example, offline campaign);
• enter information in our Services;
• make an in-app purchase;
• interact with us via social media such as Facebook, Twitter, YouTube, Instagram and Google+;
• respond to our customer surveys;
• subscribe to our newsletters or other information feeds;
• request technical support, make a compliment or complaint, or otherwise contact us directly; and
• give us your information in any other forms.
And such information you give to us may include but not limited to following types of information:
• Registration Information. In order to use our Services, sometimes you may be requested to create an account. Then we will receive and store information you provide, including your country of residence and age that help us meet the requirements of the relevant laws and regulations; if you refuse to provide your registration information, you may not able to use our Services;
• Shared Information. Some of our Services may allow you to interact with other users and post or share content publicly. Then we will receive and store information you voluntarily share on our Services, including information you provide when you creating your profile, interacting with other users on our player forums, message boards, news feeds, status updates, posting public comments to users’ status updates, sending messages or invitations to other users, chatting with other users, and posting photos, etc; and
• Financial Information. If you make a payment through our Services, such as in game virtual currencies or goods, we may collect certain information regarding your payment (such as your user ID, recharge record, consumption record) as necessary to process your order and maintain your transaction record. And you will be required to provide certain payment and billing information directly to our payment processing partners, such as but not limited to your name, credit card information, cellphone number, etc. All Financial Information is collected for billing and payment purposes only and will be protected and administered by us and our authorized payment processing partners.
• Contact information. If you contact us by post, phone or email, we may collect your address, phone number, or email address in order to give you feedback.
Please note, your Shared Information may be publicly viewable by others who have access to our Services. We recommend you do not use your real name or other information that may be used to personally identify you as part of your profile as this information may be used to make unwanted contact with you by third parties. We are not responsible for your Shared Information being used by third parties. Also, you should exercise caution in all Shared Information, and we recommend you do not provide Personal Information that may be used to identify and/or contact you when using our Services.
Information We Collect Automatically
We receive and store certain types of information automatically when you interact with us, such as:
• Usage Information. We collect information about how you use our Services, such as your game progress, scores, achievements and interactions with other users, click records you search and browse when you use our Services. We use such information to design new Services, improve our Services, and to deliver our Services to you;
• Device Information. We collect information about the device you use to access our Services, including information about the device’s brand and model, configuration information, unique device identifiers ("Device ID"), device tokens, its operating system version, language, time zone, device carrier, etc;
• Consumption Information. We collect information about your consumption habits relating to your use of our Services, including which purchases you make with both virtual and real currencies;
• Advertising Information. With your authorization, we will collect external memory card status, mount and unmount status of extended disk on your device to make sure you can take part in the advertising campaigns. If you open promotional links and view advertising campaigns provided by advertisement providers, your viewing records, Device ID, and engagement data will be collected.
• General Location Information. Such information including location information either provided by a mobile device interacting with our Services (including through beacon technologies), or associated with your IP address where we are permitted by law to process this information, so we know what language to use and so that we can provide Services that are applicable to your location;
• Cookies. You can disable Cookies through your web or phone settings but you may find that you are not able to enjoy all of the features of our Services if you do so. For more information about Cookies, please see "What Technology Do We Use to Collect, Use and Store Your Information" section; and
• if you use "share this Game with your friends", "share your score with your friends"or use other similar features, we will collect your information to perform such features for you.
Information We Collect From Third Parties
Sometimes we collect information about you from third parties, such as Apple and Google. And we may combine such information with information we collect from our Services. We collect such information so that we can deliver the Services you have requested. We collect such information:
• when you download or purchase our Games via Apple Store, Google Play Store, or other stores;
• when you sign-in to our Services with a social media account, such as Apple Game Center, Facebook, Google Play, Twitter or other platform providers, we gather from those providers your basic profile information such as your username, gender, age, your profile photo and friends list (we will ask for your authorization to collect your friends during your use of the Game).
If you log into our Services using a third party site or platform or any third parties’ services, you represent and warrant that your access and use of such features in connection with our Services will comply with the applicable Terms of Use and Privacy Policy of such third parties.
3.What Technology Do We Use to Collect, Use and Store Your Information
We may, from time to time, collect, use and store your Information through technology, such as Cookies and Web beacons and other similar technologies.
• Cookies. A Cookie is a small amount of data that is sent to your browser or cellphone from a web server and stored on your computer's hard drive or your cellphone;
• Web beacons. Web beacons are electronic image files or other technologies that may be embedded within websites or emails. They may be used to keep count of visitors, record when and if an email or website is viewed, or access certain Cookies;
• Certain information is automatically gathered and stored in log files. Such information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data;
• ETag. An entity tag (or ETag) are HTTP headers that are sent-behind-the-scenes between a web browser and a web server. They can be used to track unique users in place of Cookies, and allow us to better understand and improve our Services;
• JavaScript. JavaScript is a scripting language used to produce more interactive and dynamic websites. JavaScript can create Cookies, read Cookies, and delete Cookies; and
• Mobile Analytics. We uses mobile analytics software to better understand the functionality of our Services. Mobile Analytics software could record information such as how often you use our Services, the events that occur within our Games, aggregated usage, performance data, and where our Games were downloaded from.
We use our own Cookies, Web beacons and similar technologies to personalize your experience of our Services and for various other purposes, including:
• Remembering You. Cookies, Web beacons and similar technologies can help us identify you as a registered user of our Services or keep the preferences or information that you have previously provided. For example, to make the log in process easier and faster, you may save your ID and password in a Cookie. The next time you log in, you will be able to use one-click instant access; and
• Analyzing How You Use Our Services. We can use Cookies, Web beacons and similar technologies to understand what users are doing on our Services, or which pages or sections are most popular.
Please Note advertisement providers, our payment processing partners and other partners may place their own Cookies, Web beacons and similar technologies into some of our Services to analyse how their services are used and to serve advertising (provide you advertising based upon your browsing activities and interests), process payment, etc. For example, payment partners may insert a Cookie or similar technology that enables you to make additional purchases using the payment information you have already provided. It is important to note that these third party Cookies, Web beacons and similar technologies as well as its information collection, use practices are subject to the relevant third party’s own privacy policy but not this Privacy Policy. We are not responsible for Cookies, Web beacons or similar technologies used by third party.
4.How Do We Use Your Information
We may use the Information we collect through your use of our Services for a variety of purposes as described below, primarily related to providing and improving the quality of our Services. For users from EEA and UK, we also identify the legal basis under which we process your Personal Information:
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Personal Information
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Purpose of processing
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Legal basic
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Registration information
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(a)To realize the system of parental/guardian consent of children’s use of our Services;
(b)To improve gameplay.
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Necessary to comply with our legal obligation and to perform our contract with you to provide the Services.
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Purchase information of our Services through third-party
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To implement your purchase and use of our Services.
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Necessary to perform our contract with you to provide the Services.
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Profile information of the third-party account
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To create your account of our Services in accordance with your request
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Necessary to perform our contract with you to provide the Services.
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Shared Information: such as gender, profession, nationality, personal interests, comments, photos, video, communication messages (text data and audio data) that you voluntarily provide
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(a)To facilitate the posting of your information and your communication with other users;
(b)To maintain a record of such publication and communication
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Necessary to perform our contract with you to provide social-related functions in our Services.
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Financial Information
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To provide transaction functions in the Services and maintain a record of your transaction history.
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Necessary to perform our contract with you to provide transaction functions in our Services.
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Contact information
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(a)To inform you of announcements of our Services when necessary (such as our Service is suspended due to system maintenance) or you have subscribed to our promotional information;
(b)To make contact with you for responding to your request.
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You have given consent for this specific purpose.
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Usage Information and Consumption Information
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(a)To provide you with feedback and history records about your gameplay and progress;
(b)To facilitate the ranking function based on your Game data (power, level, achievement, etc.) in Game activities;
(c)To make statistics on your use of our Services and provide you with personalized Services.
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Necessary to perform our contract with you to provide the Services and necessary for our pursuing of legitimate interests in improving the quality of our Services
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Device Information
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(a)To help you connect to the Game server;
(b)To improve our Services, including the functionality of the Game;
(c)For security and verification purpose, protecting our Services against any actual, potential or threatened misuse, unauthorized use, or unwanted use, saving your account information for archiving and backup;
(d)To identify and address bugs and errors and for optimization.
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Necessary to perform our contract with you to provide the Services and necessary for our pursuing of legitimate interests in ensuring the security and improving the quality of our Services.
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General Location Information
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(a)To help you connect with users nearby;
(b)To provide you with differentiated in-game or offline activities.
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You have given consent for this specific purpose.
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Friend list of the third-party account
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To help you interact with your friends
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You have given consent for this specific purpose.
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Advertising Information
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(a)To facilitate provision of advertisement and provide you with rewards after you actively view the advertisements;
(c)To make certain marketing analytics with your profile through automated processing in order to provide you with advertisements with higher relevance;
(d)To evaluate and improve the effectiveness of promotions in our Services
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You have given consent for this specific purpose.
You can object the processing of your Personal Information in this way at any time by either turning off such function in the Game settings or contact us.
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Please note that for the purposes of seeking to provide better experiences to you, to improve our Services or otherwise where you have consented, Personal Information collected through one of our Services may, subject to privacy controls or legislation (where available), be used by our other Services (including in an aggregated or individualized manner).
5.How We Store Your Information
We have servers for the Services in the United States. The servers applicable to your use of the Services may depend on your location for optimization of our Services, in that case, your Personal Information may be transferred outside of your country of residence where we have corporate entities and third party service providers, which may have data protection rules that are different from those of your country. We will use applicable safeguards and implement appropriate security measures to protect your Personal Information, so as to ensure the standard of protection to Personal Information so transferred that is comparable to the protection under applicable law.
6.When and How We May Share, Disclose or Transfer Your Information
We will only share, disclose or transfer your Information (including Personal Information) with the following third parties or under the following circumstances or as otherwise described in this Privacy Policy:
• Under Your Permission. When you allow us to share, disclose or transfer your Information with third party, such as directing us to share, disclose or transfer your Information with third party sites or platforms, such as social networking sites, then we will share, disclose or transfer your Information;
• Among Our Group. We may share, disclose or transfer your Information within our affiliates and subsidiary companies and with joint venture partners (collectively, “Affiliates”) in order to operate the Services. Accordingly, we will impose obligations equivalent or not less restrictive than those stated in this Privacy Policy on our Affiliates to maintain high security and to enforce protection of privacy;
• Third Party Service Providers, Contractors or Agents. We may share or disclose your Information with third party companies that perform services on our behalf, including (i) payment processing and order fulfillment, for the purpose of providing the transaction functions in the Services, (ii) data analysis and marketing services, for the purpose of improving gameplay and our Services, (iii) e-mail campaigns, hosting services, and customer services, for the purpose of making contact with you and responding to your request; (iv) login service, social-networking service and technical service, for the purpose of implementing our Services and processing the data. While providing services for us, these third party companies are prohibited from using your Personal Information for purposes other than those requested by us or required by law. These third parties may be located, and use and store your Personal Information, outside of your jurisdiction for these purposes;
• Safety, Security, Cooperation With Law Enforcement, and Compliance With Legal Obligations. We may share your Information with third parties to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to enforce our Privacy Policy and Terms of Services, to comply with legal process or in other cases if we believe in good faith that share and disclosure is required by law;
• Business Transfers, Sales or Mergers or Divestitures. In the event that we undergo a business transition, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a sale of all or a portion of our assets, including in connection with the sale or other transfer of our Games, we may share, disclose or transfer all of your Information, including Personal Information, to the successor organizations in such transition. In such event, we will use reasonable efforts to notify you before Personal Information about you is transferred and becomes subject to a different privacy policy;
• Business Partners. In conjunction with the development and running of our Games and in connection with the offering of other Games we may partner with third party developers, licensors and/or licensees to assist us in providing you with our Services. If you wish to no longer have your Personal Information used by our partners you may contact us and we will facilitate your request to our partner; and
• If you log into our Services using third party services, such as Google Play, Facebook or Apple Game Center, we may share or disclose your Information provided by those services with other players for certain in-app features, such as leader boards.
• Transfers of Personal Information outside the EEA or UK. Since we may share your personal information with the aforementioned parties, where a data transfer outside the European Economic Area and UK is not covered by an adequacy decision under applicable jurisdiction, we rely on lawful and appropriate safeguards, which mainly includes standard contractual clauses adopted by EU Commission, UK or other jurisdiction, which may be enhanced by supplementary measures that are necessary to bring the level of protection of the data transferred up to the standard of essential equivalence, and Code of Conduct certified by EU Commission, UK or other jurisdiction, to enable international transfers outside the EEA or UK.
We will not share your Personal Information with advertisement providers or share with third parties for advertising purposes unless you have given us your consent to do so.
Please note that once we share your Information with third parties, the Information received by third parties shall subject to their privacy policy instead of this Privacy Policy.
List of Third Party Service Providers, Contractors or Agents (this list is subject to change):
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Service
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Relevant Third Party
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Official Website
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Contact
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Link to Privacy Policy
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Cloud Service
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Tencent Cloud
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Tencent Cloud Computing (Beijing) Co., Ltd.
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Alibaba Cloud
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Alibaba Group
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Gameplay Service
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Tencent Games Voice
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Tencent Computer Systems (Shenzhen) Co., Ltd.
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|||||||
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Parametrix.ai
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Parametrix ai (Shenzhen) Co., Ltd.
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|||||||
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Payment Service:
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Midasbuy
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High Morale Developments Limited.
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|||||||
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Security, Maintenance and Support Service：
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||||
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Anti-Cheat Expert
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Tencent Cloud Computing (Beijing) Co., Ltd.
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|||||||
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TencentCloud EdgeOne
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Tencent Cloud Computing (Beijing) Co., Ltd.
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|||||||
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CrashSight SDK
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Shenzhen Tencent Computer System Co., Ltd
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|||||||
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Customer Service:
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AIHelp
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ShareFun Network Limited
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|||||||
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Yeehe
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Beijing Yeehe Information Technology Co., Ltd.
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|||||||
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Data Analysis and marketing services：
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Appsflyer
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AppsFlyer Ltd.
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|||||||
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Tencent Questionnaire
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Tencent Cloud Computing (Beijing) Co., Ltd.
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|||||||
7.Your Rights With Respect to your Personal Information
You have certain rights in relation to the Personal Information we hold about you. Some of these only apply in certain circumstances (as set out in more details below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). You can contact with us to exercise any of your rights.
Access
You have the right to access Personal Information we hold about you, how we use it, and who we share it with. You can access the Personal Information you have made available as part of your account by logging into your account and/or the community forum (as applicable). If you believe we hold any other Personal Information about you, please contact with us for further details.
Portability
You have the right to receive a copy of certain Personal Information we process about you. This comprises any Personal Information we process on the basis of your consent or pursuant to our contract with you (e.g., game play statistics). You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that Personal Information to another party.
If you wish us to transfer such Personal Information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with Personal Information if providing it would interfere with another user’s rights (e.g., where providing the Personal Information we hold about you would reveal information about another person or our trade secrets or intellectual property).
Correction/ Rectification
You have the right to correct any Personal Information we held about you that is inaccurate. You can access the Personal Information you have made available as part of your account by logging into your account and/or the community forum (as applicable). If you believe we hold any other Personal Information about you and that information is inaccurate, please contact us for further details.
Erasure
You can delete your account, or remove certain Personal Information, by logging into your account and/or the community forum (as applicable). If there is any other Personal Information you believe we process that you would like us to erase, please contact us for further details.
You may request that we erase the Personal Information we hold about you in the following circumstances:
• you believe that it is no longer necessary for us to hold such Personal Information; or
• you believe the Personal Information we hold about you is being unlawfully processed by us.
You can also exercise your right to restrict our processing of your Personal Information (as described below) whilst we consider your request.
We may need to retain your Personal Information if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or freedom of expression) while we will let you know if that is the case. Where you have requested that we erase Personal Information that has been made available publicly on the Game Services and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the Personal Information or providing links to the Personal Information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the Personal Information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Personal Information, we may use it again if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the Personal Information, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can stop processing it too.
You may request we stop processing and just store the Personal Information we hold about you where:
• you believe the Personal Information is not accurate for the period it takes for us to verify whether it is accurate;
• you oppose to erase the Personal Information as the processing we are doing is unlawful and you want us to retain the Personal Information but just store it instead; or
• the Personal Information is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defence of legal claims.
Objection
Where Personal Information is processed for direct marketing purpose,you have the right to object to our processing of Personal Information about you for such marketing, which includes profiling to the extent that it is related to such direct marketing. You can object to such processing by logging into your Game account and changing the settings in the Game or contact with us.
Withdrawal
To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting with us.
8.Security
The security of your Personal Information is extremely important to us. We follows generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once it is received. For us, this includes, but is not limited to, ensuring that all Personal Information is disclosed only on a "need to know" basis and ensuring that all Personal Information collected by us is done via secured connections and protected and encrypted (using secure socket layer technology, "SSL" and HTTPS) by industrial grade security software to guard against unauthorized access. We restrict access to Personal Information to our employees who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Your Personal Information may be transferred to, and stored at, a destination outside of your country or jurisdiction. It may also be processed by our affiliates and subsidiary companies, joint venture partners and third party service providers who may operate outside of your country or jurisdiction. In such case, we will urge such third party in possession of your Personal Information to take commercially reasonable security measures.
In case of personal information security incidents, we will inform you in a timely manner in accordance with the requirements of applicable laws and regulations: the name and contact details of the data protection officer or other contacts where more information can be obtained; the basic situation and possible impact of the security incidents, the disposal measures we have taken or will take, where appropriate, measures to mitigate its possible adverse effects. We will inform you of the event in a timely manner by email, post, telephone, push notice, etc. If it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to issue an announcement.
9.Retention of Your Personal Information
Subject to applicable laws and regulations, we will only retain your Personal Information for the lifetime of your use of our Services so long as is necessary to fulfill the purposes as set out under the "How Do We Use Your Information" section above.
Subject to applicable laws and regulations, you may have the right to request to receive a copy of and make any corrections to your Personal Information which we hold, or to request that we delete any of your Personal Information that is stored by us.
In addition, within some of our services, we may offer you options to amend, and/or change how we and the public can view and/or access, your Personal Information within those services – in which case, please log into your account with us within the relevant service and make the appropriate changes.
Should your account be terminated by you or us for any reason, we will (subject to the above paragraph) take steps to ensure that your Personal Information is no longer available through our services, or otherwise used by us, within a reasonable period of time (subject to technical limitations) after such account termination. However, it is important to note that communications made by you using our Services may put your Personal Information in the hands of third parties that we cannot control – for example, if you have previously made your Personal Information public via our Services. In some instances, we may not be able to delete your Personal Information and/or Shared Information from our Services – in which case we will (where reasonably practicable) let you know why we are unable to do so.
10.Advertising and opt out of Advertising
We may also use your Personal Information for direct marketing purposes (whether by messaging within our services, by email or by other means communicating to similarly situated users generally), offering or advertising our Services and/or the products and services of third-party advertisers. You have the right to opt out of any processing of your Personal Information for such marketing as provided in such direct marketing.
We do not process personal data for interest-based advertising, while some third-party advertisers may offer interest-based advertisement if you separately provide your consent to sharing your persistent identifiers such as advertising ID, IDFA, IP address and other personal information for the purpose of interest-based advertising while you visiting their web pages. If you don’t want to share your personal information for interest-based advertising, you may set your preference in accordance with the guideline of their applicable web pages.
11.Communications From Us
Newsletters and Other Types of Communications
When you use our Services, we may use your Information to send you emails, newsletters or push notifications to your device. If you no longer wish to receive these communications, you may unsubscribe from the "options" or "settings" page within the mobile application, you also may be able to manage them from your device’s settings page for the mobile application.
Service-related Announcements
We may from time to time send you service-related announcements when we consider it is necessary to do so (such as when we temporarily suspend one of our Services for maintenance). Because these information is important to your interaction with us, you may not opt-out of these service-related announcements, which are not promotional in nature.
12.A Word About Sensitive Personal Information
In some jurisdictions, certain personal information, such as information about your race or ethnic origin, religious or philosophical views or personal health, is characterized as "sensitive" and is subject to stricter regulation than other personal information. Please note that content and information that you input to our Services, such as photographs or information about your social activities, may reveal your sensitive Personal Information to others.
We urge you to consider whether it is appropriate to communicate sensitive Personal Information within our Services.
You consent to all processing of sensitive Personal Information for the purposes and in the manner described in this Privacy Policy.
Please note that we do not use your sensitive Personal Information for the purpose of serving advertising to you.
13.Our Policies Concerning Children
Children cannot use our Services without the consent of the parents or legal guardians. Since the “Parental Permission” is confirmed upon logging into our Game, the parents or legal guardians’ consent is deemed to be given for us to process Children’s Personal Information.
We will treat the Children’s Personal Information in the way as described in this Privacy Policy. We have given a full explanation of the types of Personal Information collected from Children, how the Personal Information is collected, how the Personal Information will be used and how and why we disclose Personal Information collected from Children to third parties in Section 2, Section 3, Section 4 and Section 6 of this Privacy Policy.
We won’t collect more Personal Information from Children than is reasonably necessary to participate in the specific activity. The parent or legal guardian of a Child has the right to contact us and make a request to review their Child’s Personal Information, delete the Personal Information of the Child, object to any further collection or use of the Child’s Personal Information, object to the disclosure of Children’s Personal Information to third parties if such disclosure is not the part of the service. Please note that we need to verify the identity of the Child and his parent or legal guardian before we respond to the foregoing requests, so the parent or legal guardian of a Child shall provide both of their names, birth of dates, and the proof of relationship while delivering such requests.
If it comes to our attention that Personal Information has been collected from a Child without the consent of parent or legal guardian, we will delete such information as quickly as possible. If you are the parent or legal guardian of a Child and you believe that we may have Personal Information from or about the Child without your consent, please contact us and we will delete such information as quickly as possible.
In order to comply with local legislation in certain territories, in some of our Services, you may be presented with an age screen. It is important that you state the correct age.
14.Scope of This Privacy Policy
This Privacy Policy is applicable worldwide and applies to all of our Services where we provide a link to this Privacy Policy, including Services available on third party platforms, unless otherwise stated or unless we provide a link to a different policy.
Our Services may contain links to other websites that are owned or operated by third parties. When you click on any link for other website and/or visit a linked website, you should be aware that you are leaving our Services. When you use our Services, you might also use third party services, such as Facebook, Twitter, Google Play and Apple Game Center.
We encourage you to be careful about the protection of your own Personal Information when clicking linked websites or using third party services. Please also note that this Privacy Policy only applies to any information collected by us, does not apply to information collected: (i) by the third party (including any third party websites) with whom you may interact through our Services; or (ii) by other companies and organizations who advertise their services on our Services. You should review the policies and terms of service of such third party services and advertisement providers carefully before providing them with your Information.
15.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any changes, we will notify you by revising the date at the top of this Privacy Policy and, depending on the specific changes, we may provide you with additional notice or require a renewed consent(e.g., by adding a statement on our website’s homepage or in our Services). We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect you privacy. By continuing to use our Services after any changes to this Privacy Policy, with or without notice from us, you are agreeing to the revised Privacy Policy.
16.Contact Information & Complaints
If you have any questions, comments and requests regarding this Privacy Policy, please contact us at dpo@strinova.com.
In the event that you wish to make a complaint about how we process your Personal Information, please contact us in the first instance and we will endeavour to deal with your request as soon as possible.
17.Additional information for the EEA/UK
For EEA/UK users, we will ensure a similar degree of protection afforded by applicable laws (e.g., GDPR) in regards of the transfer of Personal Information outside the EEA/UK, by implementing at least one of the following Appropriate Safeguards:
• incorporating standard contractual clauses in the transfers between our affiliates and third-party service providers (e.g., cloud service provider);
• Executing an agreement of applying the appropriate safeguards with third-party service providers (e.g., cloud service provider) who has adhered to a code of conduct;
• obtaining your consent with the notice of the possible risks of such transfer.
18.Statement for users who are California residents
This Privacy Policy applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”). Notwithstanding the foregoing, we hereby make this statement especially for users who are California residents in compliance with the requirements of CCPA.
Personal Information we collect
You have right to know what kind of Personal Information we collect about you and what are they collected for.
We have given a full explanation of the foregoing issues in Section 2 of this Privacy Policy.
Specifically, over the past 12 months, we have collected the following categories of Personal Information:
(a)Identifiers: such as user name, password, user ID, IP address, device ID, age, location. This information is collected directly from you and your device. If you chose to register through third-party account, we have also collected your user ID, nickname, profile picture of such third-party account from social media platforms.
(b)Contact information: such as your phone number, email address, address. This information is collected from you when you made contacts or communication with us.
(c)Internet or other electronic network activity information: such as gameplay information (Game Data, click records), log data (login logs, communication data). This information is collected directly from you and your device.
(d)Transaction information: such as recharge record, consumption record, payment information. This information is collected from you, the payment service provider, Game sales channels when you make transaction while using our Game Services.
(e)Device-related information: such as brand, model, version, configuration, device MAC address, device ID, platform, language, IP address, hardware information, software usage records, software lists. This information is collected directly from your device.
(f)Profile and social information: We have collected your name, gender, profession, nationality, personal interest and other information that you provide to us when taking part in our activities or questionnaires or you publicly post on your profile. We have also collected your friend lists, photos, video, communication messages that you send or publish through Game Services.
(g)Advertising-related information: such as advertising configuration file, marketing analytic data, engagement data. This information is collected from you and your device on your receipt of our promotion services.
And we collected your personal information for the following purposes:
(a)To provide you with our Services, including offering the Game, maintaining your Game account, providing customer services, processing payments, and delivering text and audio messages;
(b)To enable you to take part in certain activities and surveys;
(c)To improve our Services, including the functionality of the Game;
(d)For security and verification purposes, including to prevent and detect fraudulent activity
(e)To address and remedy technical errors and bugs.
How we use your Personal Information
You have right to know how your Personal Information is used.
We have given a full explanation of how we use your Personal Information in Section 5 of this Privacy Policy.
How we share your Personal Information
You have right to know whether your Personal Information is shared with third parties.
We have clarified with whom and why we share your Personal Information in Section 6 of this Privacy Policy.
No sale of your Personal Information
You have right to know whether we have sold or are selling your Personal Information and opt-out of the sale of your Personal Information.
We have not sold your personal information within the meaning of “sold” in the CCPA, and we will not sell your Personal Information in the future.
Your rights under CCPA
Request for disclosure. You can make a request for the disclosure of the following information for the 12-month period preceding your request, and we will provide them in a portable, and if technically feasible, commonly used format:
(a)The categories of your Personal Information we collected
(b)Specific pieces of your Personal Information we collected
(c)The categories of sources from which we collected your Personal Information
(d)The purposes for which we uses your Personal Information
(e)The categories of third parties with whom we shares your Personal Information
Request for deletion. You can make a request for deletion of your Personal Information, unless CCPA recognizes an exception. We will also notify the entities that have obtained your Personal Information from us and ask them to delete it in a timely manner, unless otherwise stipulated by CCPA, or these entities have your independent authorization.
Be free from unlawful discrimination. We will not provide a different level or quality of services or reject to provide goods or services to you, for your exercising the rights under CCPA.
How you exercise your rights under CCPA
You can log in your Game account to manage your personal information or submit your request to us with “Request for California Privacy Information” to receive the information you request for disclosure.
We will respond to your verified request within 45 days pursuant to CCPA. If necessary, extensions for another 45 days will be accompanied by an explanation for the delay. Please also note that under CCPA, we are only required to respond to a customer request once during any calendar year.
